Monday, October 28, 2013

Article: 'Top Five Mistakes Boarding Stables Make'

Here at EBCS, we understand how difficult it can be to run a horse boarding facility, keep the horses healthy, the clients happy, and keep accurate track of the financials of the business. 
Today's article we would like to share talks about the top five mistakes boarding stables often make. One of these, which we see all too often, is letting late payments get out of control. With all the day-to-day tasks boarding facility managers are responsible for, sometimes keeping track of payments is the last thing on their minds.  

There is good news! Boarding facilities can stop making these mistakes and EBCS is part of the solution! We can help start a payment plan system to make it easy for clients to pay, collect on past due accounts and more! We do this to help our clients, all while they maintain total control of their payment plans. We are here to help ease the financial stress boarding facility managers may face! To find out more information, or to contact us, please visit:

Monday, October 14, 2013

Billing Solutions for the Equine Industry...Yes, they DO exist!

If you run a boarding stable, you know all too well how hard it can sometimes be to collect board payments on time.  And most boarders still pay by personal check.  Maybe you mail out invoices; maybe you just wait for your boarders to drop off a check when they come by to ride or tend to their horses.  And maybe you've been wishing for an easier way to deal with all of this.

Automate Boarding Payments Without All The Hassle

Well, now you have an easier way: EBCS can do it all for you! We can set your boarders up on automatic payments.  Since board payments are usually a recurring monthly charge, this is simple for us to do.  And we're sure your boarders will love the convenience and flexibility of being able to debit their checking or savings account, or bill directly to their credit card (and you don't have to worry about swiping credit cards at your barn, where equipment gets all dusty!)  You also won't have to go through the hassle of applying for a merchant account or jumping through all the data security hoops that credit card companies demand these days.  At EBCS, we've already got that covered!  You don't  have to do anything...except get paid on time, every time.

Professional, Courteous Follow-up on Failed Transactions

And in the event that a boarder's payment is returned or declined, you don't have to worry about chasing after the money.  For one thing, if you are busy taking care of a barn full of horses, or running a lesson program, you don't have time to do that.  Secondly, it can be kind of uncomfortable to have these kinds of awkward discussions with your boarders.  You can avoid all of this by letting our professional customer service reps handle these sticky situations.  They can expertly handle delicate financial situations, while you can relax and continue to enjoy a positive relationship with your boarders.

Customized Boarding Contracts

EBCS can even help you design boarding contracts that incorporate your boarders' banking or credit card
information, so you can set them up on automatic payments from the get-go.  If you already have a boarding contract that you're using, we can help you revise it.  And we can design easy enrollment forms to get your existing boarders on an automatic payment program.

Special Charges for Grooming, De-worming, Holding for Vet/Farrier Etc.

If you offer special services for your boarders for an extra fee, that's no problem.  We can handle that too, so if you need to add a charge for de-worming, grooming, or anything else, we can make that easy for you.

Your Boarders Will Love the Convenience and Flexibility

With 6 different debit dates to choose from, your boarders can select a date that works with their personal budget.  Or you can decide which debit dates you'd like to offer.  Either way, no one is forced into accepting a  billing date that doesn't work for them.

Worry About Your Horses and Boarders, Not About Getting Your Money

EBCS will handle your boarders accounts from top to bottom, and all you have to do is sit back and relax.  You will always have 24/7 access to all billing information through our Online Client Portal.  You have access to payment histories, delinquency reports, remittance reports, and individual boarder account information.  You can even create your own customized reports if you'd like. 

Online Portal For BoardersToo

The same feature is available to your boarders through our Online Customer Portal.  Boarders can view and print payment history, update their billing or personal information, or even make a payment on their account.  All without a single interruption to you during your busy day!

Call us today for more information.  At EBCS, we believe collecting your board should be as easy as riding a push-button horse! 1-800-766-1918, ext. 106.  Talk to Suzanne...she is our resident horse expert who can help you design the ideal billing solution for your barn.  She would love to hear all about your horses, too!

Tuesday, October 8, 2013

EBCS Offers Simple, Cost-Effective Payment Plan Solutions for Veterinarians

To Your Veterinary Clients

  • When clients are equipped with the ability to pay, pets receive improved care, veterinarians can offer high-quality medical care, and business profitability improves* 

  • Veterinary clients identified availability of payment options as a significant factor in determining their level of satisfaction*

  •  46% of dog owners & 44% of cat owners stated they would be more likely to take their pet to the vet more often “if I had a payment plan where I would be billed in equal monthly installments”* 
                                                                                                 *Source:  Bayer/Brakke Veterinary Care Usage Study, 2011

EBCS can assist your practice with these concerns.
We offer: 
  • Payment plan management for valued clients needing alternative payment options
  • Recurring payments via automatic debits to client's checking, savings or credit card
  • Instant credit & payment plan recommendations
  • Full customer service support, including follow-up on late or returned payments
  • Payment recovery attempts up to 120 days, at a fraction of collection agency fees
  • Simple, time-efficient forms for easy set-up of payment plans by front desk staff
  • Online portal for web access to client account information and reports
  • Automatic deposits into your practice bank account
  • No software to buy, integrate or learn...we do it all!   

All of these services at no cost to your practice.*
Can you afford not to call us? 

For more information, call us at 410-252-9206 or 800-766-1918
E-mail:  Suzanne Cannon, Equine & Veterinary Client Services 

* For credit & payment plan recommendations there is a one-time set up fee & a nominal per-transaction charge for each credit inquiry

Since 1986


Thursday, October 3, 2013


Welcome to the new Electronic Billing & Customer Support blog! Through our blog we hope to offer articles and news that will be of interest to the variety of clients we serve in various industries: fitness, martial arts & MMA, accounting, management consulting, equine, veterinary and more. We welcome your comments and feedback, as well as suggestions for topics you would like to see covered in our blog.

Since 1986, Electronic Billing & Customer Support has provided payment processing and recovery services to businesses seeking to improve cash flow and enhance client retention.  We offer complete payment plan management, featuring secure electronic check and credit card processing.  Our cost-effective, custom solutions increase revenue and simplify management of receivables.

Thanks for checking us out!


The EBCS Team