Reputation is Everything

Who ever heard of a third-party billing and collecting company with only one customer complaint in 26 years? Nobody, right? Well...wrong.  That only-one-complaint company is Maryland's own Electronic Billing & Customer Support.  Read on.

Billing Companies & Complaints: Two Peas in a Pod, Unfortunately
Third-party billing companies don't always have the best reputation...and that's an understatement!  They're sometimes slapped with labels as negative as "shady" and even "sleazy," if you go by the reviews posted on consumer complaint web sites such as ripoffreport.com, mythreecents.com, and pissedconsumer.com, among others.  And if you check the Better Business Bureau web site for ratings on various billing companies, your eyes might pop out of your head!  You will see astronomical numbers of complaints filed in just the past three years alone.  In fact, most of the companies whose BBB profiles we checked had complaints numbering in the hundreds.  One large and well-known billing company accumulated over 750 complaints in the last few years.  Another third-party biller, Vantiv, made the news this past summer when it overcharged Gold's Gym members in California by thousands of dollars -- they forgot to enter a decimal point!  Oops.  (http://consumerist.com/2013/07/26/gym-payment-processor-forgets-decimal-point-terrifies-members/). 

The Exception: Our Reputation Means A Lot to Us!
And then there is EBCS.  That's us.  We've been in business since 1986, and we are the company with the freakiest stats of them all: one complaint in 26 years. And guess what?  Like Vantiv, we do payment processing for lots of fitness facilities with lots of members -- meaning lots of opportunities for errors and complaints...but we haven't had such problems.

Now, if you don't believe me, you can go look it up for yourself:  http://www.bbb.org/greater-maryland/business-reviews/billing-service/electronic-billing-and-customer-support-in-timonium-md-20000913.  Oh.  And you can also go ahead and try to find us on all those angry consumer sites listed above.   We won't be there.

Our Staff is Our Strength
Needless to say, we are pretty proud of that, especially given the nature of our business.  We process a high volume of payments every month, and we deal with customers all day long, working to straighten out issues with returns, declines, and late payments.  Sensitive stuff...and the kind of topic that isn't likely to win anyone lots of fans.  However, our clients and their customers love our staff for their courtesy and professionalism.  Our Client Services Manager, Janice - and our entire customer service team - really know how to provide lots of "TLC" to anyone and everyone who calls.  The walls of Janice's office, as a matter of fact, are decorated with photos and personal notes from her adoring fan club of EBCS clients...no kidding (photo of Janice's office to be posted soon!)

We Help A Wide Variety of Businesses -- We Can Help Yours, Too
EBCS can help you reduce costs, stabilize your revenue stream, improve cash flow, and enhance your efficiency, all with an eye to detail and accuracy that is unmatched in the payment processing industry.  Our clients come from a wide variety of businesses -- health and fitness facilities, martial arts and MMA schools, dance studios, accounting agencies, veterinary clinics, equine businesses, exterminators, landscapers, day care centers...heck, we do franchise billing and COBRA billing too!! Our clients enjoy the benefits of outsourcing their recurring billing and payment plan processing to a trusted service provider, without having to sacrifice the peace of mind that goes with knowing their transactions are always safe and secure.  You too, can adopt their motto: "Do your best and outsource the rest!"

So...if you are looking to outsource your recurring billing, payment plan processing, or database management tasks, be sure to consider Electronic Billing & Customer Support.  When it comes to handling your money and your customers, you deserve a company with a top-notch rating (A+ from the BBB.)  We consider ourselves an extension of your business, so we settle for nothing less than representing you with the utmost care and concern for your reputation.

Join Our Fan Club!
Visit our web site at www.ebcs-solutions.com, or give us a call at 410-252-9206 (locally in Maryland) or 1-800-766-1918.  We would love to create a custom billing solution for your business.  And of course,  Janice is waiting to welcome you into her fan club!